Spike
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Spike Support

How can we help?

Find the right app, connect your own model, or solve a problem without hunting through technical documentation.

Popular guides

Start with the path you need.

Start here

Getting started with Spike

Choose an app, create your account and understand what each Spike surface can do.

 Self-hosting

Set up Spike Runtime

Make a model on your Mac, PC or server available to your signed-in Spike clients.

 Terminal

Install Spike Agent CLI

Install or update the CLI on macOS, Windows and Linux, then connect a local model.

 Web

Open Spike Web

Use chat, files, voice, image tools, synced history and connected Runtimes in your browser.

 macOS

Download Spike for Mac

Install the native app for Chat, Agent workflows, Direct Server and Runtime hosting.

 iPhone & iPad

Set up Spike on iOS

Install the app, sign in, choose a model source and learn Chat, Agent, files, voice and Runtime.

Quick answers

Common questions.

Do I need a subscription to use my own model?

No Spike inference subscription is required when your own LM Studio, Ollama or OpenAI-compatible server performs the inference. A free Spike account is still used for identity, Runtime discovery and the secure account relay.

Can Spike Runtime run from both Mac and CLI?

Yes. Spike for Mac 1.8.61 or newer can share its Direct Server as a Runtime. Spike Agent CLI 2.0.17 or newer can host one with spike runtime serve.

Does my model server need to be exposed to the internet?

No. Runtime makes an outbound connection to the Spike account relay. Your provider URL and optional API key remain on the host machine, so you do not need to open a router port.

Why do I see a 429 error?

A 429 means the request reached a rate-limited hosted path. If you intended to use your own model, confirm the Runtime is online and selected. For the CLI, also run spike login status and sign in again if needed.

What is the difference between Direct Server and Runtime?

Direct Server connects one client straight to a reachable model endpoint and is useful on the same machine or LAN. Runtime keeps the endpoint private on its host and makes the model discoverable to your other signed-in Spike clients.

What does “Mac Agent host online” mean?

It means remote Agent execution is connected. Model hosting is separate: your local model is shared only when “Share Direct Server as a Spike Runtime” is enabled.

Human support

One place for every kind of help.

Start with live service health, use Spike Support for guided troubleshooting, or email us when the issue needs a person.

Live health

Check system status

If replies, sign-in or dictation stopped working, see whether the problem is on our side.

Open status Email

support@spikeai.de

For bugs, account problems, billing questions or anything that needs human follow-up.

Write an email

A useful bug report

Send the details that help us reproduce it.

  • What you did, what you expected and what happened instead.
  • The affected surface: Web, iPhone/iPad, Mac, Spike Agent CLI, Runtime or Spikey.
  • The app or CLI version, operating system, approximate time and timezone.
  • The exact visible error, copied or included in a screenshot.
Never send a password, verification code, recovery code, API key or full authorization header.

Signed-in conversations are end-to-end encrypted, so support cannot read a conversation merely because it belongs to your account. Describe the relevant behavior in your own words and redact secrets from screenshots or logs. See the privacy policy.

Spike Support

Describe what went wrong.

This focused chat already knows the Spike apps, Runtime architecture and official setup guides. Describe what happened and it will help you narrow down the next step.

Need more help? Email support@spikeai.de.